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Fulfilment Policy
All bookings at Eden Therapy Clinic, including online bookings, are subject to availability during listed opening hours. Management reserve the right to cancel or change bookings on occasion. Gift voucher bookings are also subject to availability and are non-refundable.
A deposit may be required prior to the appointment date in certain cases.
For promotional offers and online offers paid over the phone or online, full payment is required and is non-refundable.
For voucher purchases, voucher details including voucher code and security/redemption code must be provided when booking. Appointments can only be held for 24 hours without this information and will automatically be released after this timeframe.
Cancellation/Refund Policy
Cancellation Policy
With all booking cancellations, Eden Therapy Clinic must be notified 48 hours in advance of the booking date and time. Any payments made for treatments in advance, including deposit payments, are strictly non-refundable and only credits are offered where bookings are cancelled within the allowed timeframe. Unfortunately, we cannot take any personal circumstances into account, we have one policy for all clients and will not make any exceptions on this.
The group booking deposit and booking fee are nonrefundable if appointments are cancelled. Promotional and discounted packages are also strictly nonrefundable. However, if cancelled up to 48 hours before the booked date, a credit can be applied to the client's account for future appointments. Credit can only be used for services, not products.
There is a strict 48-hour cancellation policy for all vouchers. Eden Therapy Clinic is not obliged to offer an alternative appointment if you miss your appointment using a voucher.
Refund Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Additional non-returnable items:
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Gift cards
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Membership cards paid-in-full
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Seasonal gift items
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
